The Relationship Between Front of House and Back of House Is Your Most Important Operational System

There is no single operational dynamic that affects restaurant performance more directly than the relationship between

Most independent restaurant owners know this is a problem. Almost none of them have a system for addressing it.

Why the Breakdown Happens

The front of house and back of house breakdown almost always comes down to communication failures that compound over ti

A server who is frustrated with the kitchen will not advocate for the kitchen's specials with genuine enthusiasm. A kit

What Alignment Actually Requires

Front of house and back of house alignment requires more than a pre-shift meeting where the chef runs through the speci

The kitchen needs to understand what the floor is managing in terms of guest expectations, timing pressure, and special

Building this understanding is a training exercise before it is a culture exercise. operational systems and Contact us for a free consultation about your restaurant operation